CUSTOMER SERVICE AND ONLINE POLICIES

ShopBlush.com is committed to fulfilling your needs. If you don't see an answer to your question here, please call one of our customer service representatives at 1.800.665.3037


Shipping & Delivery

Orders are processed Monday through Friday, excluding holidays. Orders received on weekdays after 12pm EST, on weekend days, or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

Shopblush.com offers four types of shipping options for delivery within the United States. At this time, we are unable to ship to P.O. Boxes, APO addresses or US territories.  All packages are shipped via UPS and USPS and we offer the following shipping options:

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air

Tracking Your Order
To track your shipment via UPS or USPS, refer to your order confirmation email for the tracking number; then simply enter your tracking number on the UPS website at www.ups.com to track your order shipment or on the USPS website at USPS.com.


Privacy & Security

We take security seriously.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 1, 2015.

 


Returns & Replacements

The following Return Policy only applies to online purchases made through www.shopblush.com. Online purchases may only be returned to directly to shopblush.com. Please contact us Return Policy information. 

1.    FINAL SALES: All sales of Gift cards, e-gift certificates, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
2.    For all other items to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form. Please note that refunds are only available for online purchases returned by mail.

Returns are accepted within 14 days, from the date the items were received. To return in-store, bring your merchandise and copy of your original receipt for an exchange or store credit only.  You may return for a full refund, by shipping back your tagged and unworn merchandise, within 14 days to:

SHOPBLUSH, INC. 4866 SW 72 Avenue, Miami, FL 33155.

At this time, prepaid return labels are not available. Return shipping is non-refundable.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Returns for Online Purchases made with Gift Cards or Store Credits:

Refunds can only be made in the form of a store credit. You will be emailed with a specific coupon code that does not expire. The amount can be redeemed at checkout.

 


Accessibility

Commitment

ShopBlush.com is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

ShopBlush.com takes the following measures to ensure accessibility of our company:

  • Include accessibility as part of our mission statement.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.

 

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Shopblush.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data.

Feedback

We welcome your feedback on the accessibility of my company. Please let us know if you encounter accessibility barriers at our website. We will strive to correct it.

  • Phone: 1800-665-3037
  • E-mail: accessibility@shopblush.com
  • We try to respond to feedback within 10 business days.

 

Compatibility with browsers and assistive technology

Shopblush.com is designed to be compatible with the following assistive technologies:

  • Safari 7 or later.
  • Firefox 24 and later.
  • Chrome 18 and later.

 

Technical specifications

Accessibility of our company relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.


 

Limitations and alternatives

Despite our best efforts to ensure accessibility of our company, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

Accurate color swatch representation: At this time color swatches and patterns may not have text alternatives because we cannot ensure the accuracy of the text representations. We are currently working on an accessible alternative. Please contact customer support for questions.

Assessment approach

ShopBlush.com assessed the accessibility of company by the following approaches:

Self-evaluation